Review Time
I recently purchased the 85mm f/1.4 Aurora lens Z mount, but unfortunately, I encountered an autofocus issue that resulted in consistently blurry and out-of-focus images, regardless of the settings used. I contacted Sirui’s customer service team to explain the problem, and they promptly responded with a shipping label to return the defective lens. Within two days, I received a brand-new replacement that is now functioning perfectly. I am thoroughly impressed with Sirui’s exceptional customer service and efficient resolution of the issue. I highly recommend their products based on this experience. Thank you, Sirui!
Be very careful if you decide to buy something from the Sirui company! I bought one of their quick release ball heads as a present for my wife. 6 months into it – after hardly being used, it developed 2 problems. The first, was that the quick release securing screw kept coming loose and the second was that the ball head would intermittently creep down (and yes, the weight was well withing their prescribed limits).So I contacted Sirui, who replied fairly quickly to say that the solution was to simply tighten the loose screw! Obviously I had been doing this and I could not see how this would cure the ball head creep and I replied to them advising this. Nor could I video the problem as I had no idea when the ball head creep would start!This was Sirui’s reply “Dear customer,could you please send us your order ID? Then we could confirm your order details.And about your problem, we could exchange a new one for you.”Obviously I thanked them and a day or so later had this other email from them “We will create a return label for you, then please send back the ball head, after we receive the return package, we will send you a replacement asap.”So, I sent the ball head back – a couple of weeks later, I received a package from them – opened it – and inside was the ORIGINAL ball head I sent them! No note or anything to accompany it.Contacted Sirui – who said they had ‘repaired’ it, (all they had done was tighten the quick release locking screw which has since come loose, so not really repaired it at all)Been trying to contact Sirui asking them to keep their promise and they are ignoring my emails – so much for their customer service – my advice – do not use this company at all.
Purchased two anamorphic lenses and they used Amazon to send my order. The first package came with no lens and instead a package of face masks.This second one, which was supposed to be a lens, arrived in a tamper-proof sealed box and as soon as I picked it up, I knew there was no lens in here, and I immediately called the police. Two officers were dispatched to my location, and they opened the still sealed tamper-proof tape sealed box to discover yet another package of face masks. I contacted several people at this company and only had the ability to call their US office in Jersey and was told by their employee Anthony that he was trying to help and just really upset with the way his company had been handling this. I heard back from another source offering to let me re-purchase the lens at the price I paid and would provide me a link to make sure it got sent directly by Sirui, but nobody followed through on that when I tried to accept that offering.It seemed that as soon as they saw the abundance of evidence and the fact that the police were actually the ones that opened up the second box, they started stonewalling me. Look at their reviews on Google. There are people that claim to have gotten rocks.Now I'm an independent filmmaker that has put out feature films and won over 130 film festival awards, and I'm giving you this advice as somebody involved in the industry: I would stay as far away from this company as possible. I'm literally preparing to file a civil action against them alleging breach of contract, deceptive and fraudulent business practices, negligence, and fraud.They knew they shut down a production; I provided them with all documentation, pictures, videos, and produced an invoice that clearly showed that all of these lenses were purchased from SIRUI USA and did absolutely nothing to stand behind their products or their sales, stonewalled us, and I made a very bad and costly mistake of putting my trust in what I thought was a product's good name.The Attorney General's office forced the return of my money, and I was going to win the credit card dispute anyway, but this company was a total failure and clearly demonstrated that they care nothing about the film community, their customers, or their products. One of the worst and most irresponsible companies I've ever dealt with in my 60 years of life.
This is hands down one of the best companies I have orded from.They delivered the lens very fast to my country, they paid the taxes and shipment.Had som questions and they replied within an hour. Very very good.Want to buy more from this excellent companies!
Claim your business profile now and gain access to all features and respond to customer reviews.
controlz.world
homeappliancesonline.co.nz
magnilink.co
onemoremobile.com
imeiunlocksource.com
remarkable.com
hostgator.com
thinkific.com
systeme.io
certideal.com