Purchased two anamorphic lenses and they used Amazon to send my order. The first package came with no lens and instead a package of face masks.This second one, which was supposed to be a lens, arrived in a tamper-proof sealed box and as soon as I picked it up, I knew there was no lens in here, and I immediately called the police. Two officers were dispatched to my location, and they opened the still sealed tamper-proof tape sealed box to discover yet another package of face masks. I contacted several people at this company and only had the ability to call their US office in Jersey and was told by their employee Anthony that he was trying to help and just really upset with the way his company had been handling this. I heard back from another source offering to let me re-purchase the lens at the price I paid and would provide me a link to make sure it got sent directly by Sirui, but nobody followed through on that when I tried to accept that offering.It seemed that as soon as they saw the abundance of evidence and the fact that the police were actually the ones that opened up the second box, they started stonewalling me. Look at their reviews on Google. There are people that claim to have gotten rocks.Now I'm an independent filmmaker that has put out feature films and won over 130 film festival awards, and I'm giving you this advice as somebody involved in the industry: I would stay as far away from this company as possible. I'm literally preparing to file a civil action against them alleging breach of contract, deceptive and fraudulent business practices, negligence, and fraud.They knew they shut down a production; I provided them with all documentation, pictures, videos, and produced an invoice that clearly showed that all of these lenses were purchased from SIRUI USA and did absolutely nothing to stand behind their products or their sales, stonewalled us, and I made a very bad and costly mistake of putting my trust in what I thought was a product's good name.The Attorney General's office forced the return of my money, and I was going to win the credit card dispute anyway, but this company was a total failure and clearly demonstrated that they care nothing about the film community, their customers, or their products. One of the worst and most irresponsible companies I've ever dealt with in my 60 years of life.
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