After buying a Bravia 8 ii at a premium price direct from Sony it packed in within 3 weeks of being delivered. Apparently an issue with the power (3 red LED blinking) and is a major problem.I accept sometimes you get a bum product so was on to Sony straight away to get it sorted.They agreed to replace it so all good.HoweverFor them to send a replacement their process is to first collect the faulty product and have it arrive in their warehouse in Auckland (we live in South Island). It also needs to be in a box. I have already disposed of the original box so they were going to send a box for me to pack. Again a slight irritation but I can accept this.2 weeks later and still no box even though I have been constantly asking for one to be sent. They even sent a courier (who arrived without warning, thankfully we were at home at the time) to collect the faulty TV. Yay. But they would not collect it as it was not in a box. BooThey still point blank refuse to send a replacement TV or process a refund until they receive the old one but have made no concerted effort to collect the old one. I am constantly promised communications which never happen.It is now coming to the stage of having to take it to the disputes tribunal.I have always loved Sony products but their after sales care service is shocking. When you spend over $5k on a television you expect some decent service to back it up. Not so with Sony New Zealand.
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The official e-commerce website for Sony, Sony Style offers VAIO, BRAVIA, Blu-ray Disc, Walkman, Reader Digital Book, Cyber-shot and Handycam along with services and support to consumer and professional markets.
