Review Time
Securing assistance for a malfunctioning TV model from the company is nearly impossible. Even the online chat option couldn't connect me with a representative. There are major problems with the company's support system.
The TV was never delivered. After 22 days of waiting, I reached out to the company multiple times, but nothing progressed. I had to contact various courier services as I was transferred around. After all this effort, still no TV, so I called to discuss possible compensation. When I spoke to the customer resolution team, they informed me that no compensation would be offered for the time and calls I had made. Most businesses would provide at least a small gesture, like a discount on future purchases. The head of the resolutions team claimed there was no one above him who could assist, which seems highly unlikely. I am very frustrated with the entire situation. Given the current status of my order and the absence of compensation, I would advise: AVOID THIS STORE.
The TV was not delivered. 22 days later I have called Sony numerous times, needed to contact them again as nothing was happening, I contacted numerous courier companies as I was passed along. After doing all this admin, with no TV currently arrived, I rang to seek some kind of compensation.I went to the customer resolution team, no compensation would be given for all the time/calls etc I had done. 99% of businesses would do something at least, despite minuscule in size.g. have 10% off your next purchase.A head of the resolutions team (Gio) insisted there was no one above him that could do anything (which I find extremely unlikely).I am very frustrated with the whole experience.With the current status of the order, and lack of compensation, I would warn:DO NOT USE SONY STORE.
I purchased Sony WH-1000XM4 headphones expecting premium build quality to match the premium price. Unfortunately, the plastic hinge cracked during normal use. There were no drops or misuse. The electronics still work perfectly — the failure is purely structural.I contacted Sony Support multiple times and escalated the case for review. Sony ultimately refused any courtesy repair or replacement, stating that hinge failure is considered physical damage, even though this appears to be a commonly reported issue with this model.While the sound quality and noise canceling are excellent, the hinge design is fragile and repairs are expensive once the warranty ends. For a flagship product, I expected better durability and better post-sale support.I would advise potential buyers to be aware of this hinge issue before purchasing.
My Black Friday order was canceled without explanation, and the refund was processed only after the sale ended. As a result, I lost the deal I had originally purchased. This reflects very poor customer service, and I’ll be hesitant to order from this company again.
sony is really great brand, i’ve been using their stuff for years and always happy with it. i got tv, headphones, and a playstation, all working perfect. sound is clear, picture beautiful, and everything feels solid and well made. never had any serious issues, even after long time. once i contacted support about setup and they replied super fast, really polite too. prices ok for what u get, not cheapest but worth it. i just feel sony puts real care into their products, very reliable company overall, top in the industry for sure👍
Sony cancelled my Black Friday order with no reason and refunded me only after the sale was over. Because of this, I couldn’t get the deal I originally paid for. This is unacceptable and shows very poor customer service. I will think twice before ordering from Sony again.
D-Grade service from the online store. I ordered some products, lured in by a slightly better price and free delivery. Sony use the cheapest possible freight company who also seems to outsource the delivery. Not only did both parties have no idea where my parcel was, Sony didn't either. Hot tip - pay the extra $50 and go to JB Hifi.
After buying a Bravia 8 ii at a premium price direct from Sony it packed in within 3 weeks of being delivered. Apparently an issue with the power (3 red LED blinking) and is a major problem.I accept sometimes you get a bum product so was on to Sony straight away to get it sorted.They agreed to replace it so all good.HoweverFor them to send a replacement their process is to first collect the faulty product and have it arrive in their warehouse in Auckland (we live in South Island). It also needs to be in a box. I have already disposed of the original box so they were going to send a box for me to pack. Again a slight irritation but I can accept this.2 weeks later and still no box even though I have been constantly asking for one to be sent. They even sent a courier (who arrived without warning, thankfully we were at home at the time) to collect the faulty TV. Yay. But they would not collect it as it was not in a box. BooThey still point blank refuse to send a replacement TV or process a refund until they receive the old one but have made no concerted effort to collect the old one. I am constantly promised communications which never happen.It is now coming to the stage of having to take it to the disputes tribunal.I have always loved Sony products but their after sales care service is shocking. When you spend over $5k on a television you expect some decent service to back it up. Not so with Sony New Zealand.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official e-commerce website for Sony, Sony Style offers VAIO, BRAVIA, Blu-ray Disc, Walkman, Reader Digital Book, Cyber-shot and Handycam along with services and support to consumer and professional markets.
theitbay.com
tunepat.com
uractivation.com
cloudflare.com
www.playerschoicevideogames.com
fixfactor.co.uk
united-domains.de
docs.google.com
absentify.com
whatchimp.com
