I am absolutely exhausted and disgusted by Virgin Media’s predatory behavior. This isn't just a bad service; it is a systematic scam.
1. The Sales Lie: A door-to-door salesman promised Virgin would cover my full £688 exit fee from my previous provider. I showed him my contract (£65/month until 2027), and he guaranteed 100% coverage. It was a lie—they only cover £250.
2. The Trap: The salesman vanished during my 14-day cooling-off period, ignoring all messages until it was too late to cancel. This was clearly calculated.
3. The Customer Service Circus: * Live Chat: I was passed between 6 to 7 different agents, all of whom shirked responsibility and refused to help.
The Phone Call (SHOCKING): When I called the hotline and demanded to speak to a Supervisor, the agent had the audacity to fake their voice and pretend to be the supervisor! This level of dishonesty and lack of integrity is shocking for a major UK company.
I have been lied to by the sales team, ignored during the legal cancellation period, and mocked by phone agents. I am now mentally and physically drained, facing a £438 debt that I was promised would be covered.
Virgin Media has ZERO integrity. I am reporting this to the Ombudsman and Ofcom. If you are considering joining them: RUN. THEY WILL LIE TO YOUR FACE.
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