Review Time
My contract with virgin was coming to a end , wanted to change to sky but open reach couldn't fit cable for 3 months. So we went back to virgin as expected a total disaster from order to installation they got nothing right. The quality of the kit ,hours spent on the phone promising that it would all be fixed with no intension of making it right. I need a holiday and a engineer to fix all the problems. Avoid at all costs.
Robot takes you round in circles. Finally speak to someone, they mute you then hang up. 3 times. As my 92 year old is on the vulnerable passing list and you've left him with no phone or broadband for over two weeks. If anything happens to him, I hope you know. I'll hold you responsible
My broadband and TV stopped working, so I reached out to the support team. I was informed that an engineer would come on Monday, but later received a message saying the visit was rescheduled to Tuesday, 30/12/25. I suffer from insomnia due to chemotherapy and expected an upgrade for a better experience.
My device stopped working, and I contacted the support team. I was told an engineer would come on Monday, but later received a message after hours stating the appointment was moved to Tuesday, 30/12/25. I have insomnia from chemotherapy and hoped for an upgrade to improve my situation.
In the past week, the internet has been down four nights around 8:30 PM. Each time I called customer service, I received the same scripted response about issues in the area, promising a fix by 8 AM the next day. It's always down for 12 hours, so I never get compensated, and it only works half the time! The customer service representatives struggled to communicate effectively, making it frustrating to resolve issues.
If I could give zero stars, I would. This is the worst provider I have ever dealt with. The service frequently goes down without notice, and I receive conflicting information about when it will be restored. Last month, my internet was down for two full days, and there was no offer of a refund. It’s completely unacceptable.
I pay monthly for a broadband service that rarely works. The connection is often intermittent or completely down! I haven’t had Wi-Fi for the past two hours, yet I receive daily calls offering 'better deals' if I pay more. I live alone and only use the internet for basic tasks. They seem more interested in upselling than providing support. I will definitely be switching providers.
The provider consistently makes false promises regarding service issues. They assured me an engineer would come but then did not show up. I received a promise of a callback that was delayed, and when I finally got through, they said they couldn't send someone that day. It’s frustrating that they prioritize billing over customer needs.
This service does not deserve even one star. I had no internet for five days, and the engineer was supposed to arrive between 12 and 4 but came early when I was out. Now I'm told they can't return until 18th December. They are quick to take my money but fail to deliver on service.
I am currently switching my broadband service. I attempted to use the one-touch switch and entered the correct details, but the provider refused to accept it. I had to force them to disconnect me manually, and I suspect they are deliberately making it difficult to retain customers. If you decide to leave, ensure you get confirmation of your disconnection date to avoid being charged for two services.
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