I'm really confused reading the reviews of the other people. I can't say I share the same experience, quite the contrary. I have purchased 7 portable air conditioners and has been really happy with them. Past month one of them stopped cooling, I logged into their website and used their support page which was really easy to use, I chose my product, described my problem and I received a mail confirming they received it and that they'll either come pick up the product or that I dropped it off. I chose to get it picked up, I packaged it and about a week after a guy comes to pick it up. They were mailing me every time something was done in the process so I had control of what was going on. They couldnt unfortunately repair my product so they replaced it with a newer, better and more expensive version instead. I didn't need to call them once, everything was settled digitally and it was within 30 days that I reported my product until I got a new one replaced free of charged.Super happy with the product, the service and their modern concept with automation.
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.