PLEASE NOTE INITIAL REVIEW ON TOP, UPDATED REVIEW BELOW!We have purchased a number of this brands items. Coffee machine didnt last one year. Spoke to Lidl where the machine was purchased who told me to contact cecotec direct-never heard back from them so a 6 month old machine was thrown out. The door on our new washing machine had a peice come off it within the first month. Ultimately the door was dropping when opened so we did manage to speak to cecotec and a engineer came out. He told us we had abused out machine-we are both nearly 60 and have used washings machines for a long time but we have never abused any item we have worked hard to purchase There is just the two of us,, we look after things! Just how would two near pensioners abuse a washing machine?? Despite the machine being still under warranty the engineer told us they may not cover the repair and he would need to speak to his team. Over one month has gone and still no word despite us reaching out to him. Seems like a cop out sadly. I just wish I read the reviews on here before investing in whote goods with this company. You know a company has the option of gaining fans or the opposite,, in this case it the latter and I will make sure my opinion is told to everyone who will listen and on every social media platform where I get the opportunity. I expect a message from customer care in response to my review where I will be invited to contact them for their immediate action but we all know this is utter tosh so with great respect do not dont bother. UPDATED REVIEWI did contact customer service, and I was so pleased to hear that they were going to replace my broken washing machine! This replacement has taken place. Thank you CECOTEC
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
