I have ordered a product with stated delivery time of 3 working days on their website. After the purchase, I received an automated message that the delivery will take much longer and my item disappeared from the website. I have contacted their Customer Service to explain and give me an approximate delivery time. I have received no answer and so I requested a cancellation of my order and my right of withdrawal. Nobody is reacting to my messages and I don't know how to proceed. It feels like a fraudulent behavior and not legitime online purchase process.
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
