I bought a Cecotec Magno 8000 bike, and right from the start it made a lot of noise during use. I opened a support case on April 9th. Since then, I've only received generic responses — no real help, no actual solution.Yesterday, I finally discovered the real issue: a critical metal part is cracked at the joint between the pivot and the foothold. This isn't a small cosmetic problem — it's a structural failure. You can even move the part by hand.Since April 9th, no technician has contacted me directly. Just empty automated messages and redirects to their customer portal — where you can't even manage your case once it’s open. You just end up stuck.This is both a quality control failure and a customer service failure. Extremely disappointing experience.
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
