Stay Away from CECOTECI bought a Robot Vacuum cleaner from CECOTEC. It made a very good impression and the price was right. Unfortunately, the mops stop turning after 3 months of use. I tried contacting their customer service and that is when the joke starts. They simply do not want to be contacted. I live in Germany, I bought the product on their German shop. When I click on contact/costumer service, I get redirected to a site entirely in Spanish, not even in English, that would be entirely fine. They could simply use any free tool to make translation of their site, however they choose not to translate at all. If a company wants to sell outside Spain, then it needs to offer service in other languages. To me a clear sign that they do not want to be contacted at all. I did however contacted them, navigated my way around the Spanish website and left a message. That is where it ends with CECOTEC. I never got a reply, no one ever tried to solve my problem. Customers are a burden to them. Give us the money, but leave us alone. My product in under warranty, but they will simply wait until either the warranty ends or I run out of patience. This is only the main problem I have with them. I am leaving out a very long list of things that are wrong with the product itself. Do yourself a favour and avoid CECOTEC. I hope I could help someone and making them chose a different company. Best
Claim your business profile now and gain access to all features and respond to customer reviews.
Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
