I bought a Bamba Ceramiccare for my wife's birthday in April and it has been the worse online shopping experience so far.First, this company advertise a product as "In stock", then tell you, after payment of course, that it is actually not in stock. Either you cancel your order and pray for a refund, or you wait for an undefined period of time. One can already wonder how legal that shady practice is.Then, when you finally receive the product and you realise that some pieces do not fit well together and that the quality of the product was clearly not as advertised, it is just impossible to return the product. They absolutely refused that we returned the unused product within the 14 legal days (even when they are actually legally obliged to do so by European law). They state that it is written on their website, as if that could exempt them from following the law. Again, shady..Since April, we are desperately trying to return this item and be refunded but without success. They take forever to reply by e-mail, then say that a delivery company will contact you, but of course no one ever contact you. Anyway, they ruined a birthday gift for us and I wish I went on Trust Pilot before ordering from this unprofessional company. Be careful, don't waste your time and money.-------------------------------------EDIT: Answer to CECOTEC reply: You've just sent a clear message to everyone who reads this review to NEVER buy any of your so-called "personal hygiene" product from your company since they know they will never be compensated in case of any problem, not even when its the law.It's a hair dryer, not a tampon.. And it has NEVER been used or tried since some pieces did not fit well together. A hair dryer is not in the list of non-refundable items specified in the European law. We should have bought our product on Amazon. At least they respect the law. Maybe it's time to use my legal insurance to get compensated for the article and the time wasted with this procedure.
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
