I ordered three ceiling fans and got them installed by a qualified electrician. One of them, the cover over the bulb did not fit properly but the electrician used some silicon and it seems fine. However, one of the other ones, it was installed for no more than 24 hours, when the bulb cover fell off and is smashed. I have tried contacting Cecotec through their website but have had no response. All I want to do is to see if I can replace the bulb cover. The customer service and after sales is non existent. This is my original post in july. They have asked for more and more information but nothing gets resolved. Then they ask for more information and I send it but hear nothing. Then I look again and they have asked me to send the information to a 'No reply' email. All I want is to order a new tulip. Why is this so difficult. A really awful company. I will never, ever buy anything from them again. Update on this; Cecotec have just contacted me but after all this time, they want me to start the whole process again, filling in a form that I originally filled in in July. So not only are they always asking for more information, now they are asking me to repeat the information. This is unbelievable. Update on this: Got an email from Cecotec saying that the spart part will cost me 12.90 plus, I suppose, delivery charges. So after four months of trying to resolve this, I have to pay for their defective product. It seems I have no choice.Update on this today 31 Oct. I responded to their email agreeing to the costs even though I think it is outrageous. If it is the only way to resolve this, then let's get it done as I don't want to deal with these people any more. Since then, silence. Silence, silence, silence. Seriously, do not buy anything from these people. EVER.Another update - nearly FOUR months later, still nothing. Nothing. This company is the pits. Do not use them. Another Update. After weeks of chasing, I am told now that the piece is out of stock. Having being told it is in process, it is on it's way, now, apparently, it is out of stock. So I will chase again in a few weeks because we all know that Cecotec will never contact me about this. I am sure that the next thing will be that they do not make the tulips separately. Liars, liars and more lies. Another update. After my last post above, I got a message from Cecotec via Facebook saying that my case would be reviewed 'urgently'. That was on Feb 10. And guess what, since then, nothing. Zilch. Nada. Not a word. So, over six months later, I still have a fan with no light. This is disgraceful.
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Cecotec Innovaciones S.L. fabrica y comercializa aplicaciones para el hogar.
