Made a sale on eBay and chose Sendle's "Printer-Free Parcel Pickup". Followed all the instructions, writing the tracking code and address on the parcel as required. The day my parcel was schedule to be picked up, I waited at home all day. The courier never showed up. Instead they recorded an "attempt" and stated that the parcel wasn't ready to be collected. A complete lie. I contacted both eBay and Sendle via "live chat", and after 8hrs they finally responded and said they would reschedule the pickup for the following day. The courier actually came the following day, but refused to take my parcel, saying that I must print the label. I explained I had purchased the label-free pickup, but the courier would not listen. They told me that a label-free service didn't exist and that Sendle was wrong, and then they just left. I contacted Sendle again, and after another significant delay they rescheduled pickup again for the next day, this time guaranteeing that the courier would not reject the parcel again and that they would be explicitly informed that I do not need to have a printed label on the parcel. Next day the courier comes and rejects the parcel again. More explaining from me, more rejection from the courier and they just leave without my parcel. I contact Sendle again and they just reschedule...Three days wasted and my customer is no closer to receiving their order.This is an absolute deflection of any responsibility, with no care or consideration for customers. Really unacceptable for any service industry. eBay was equally useless in assisting in the matter, absolving themselves of any responsibility for facilitating the Sendle "service" and just deflecting the onus back onto Sendle, all the while taking a commission of the sale.I'll also note that eBay does subtly disclose caveats to the printer-free pickup service (you really have to look hard for them). This service is only available in certain suburbs, and my suburb was included in the service area. Moving forward, I would avoid Sendle at all costs, and after almost 12 years selling on eBay, I will be taking my business elsewhere.
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