Review Time
*SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* SELLERS BEWARE. Ebay have 0 sellers policys, they do not help you even if your a top rated seller. In this case my customer recieved the item, tracking showed delivered, but because it was outside estimated delviery date they sided with the buyer and refunded 100%. So im out of pocket the item and the total funds. Contacted support and they are useless and say they cannot refund me. *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM*
*SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* SELLERS BEWARE. Ebay have 0 sellers policys, they do not help you even if your a top rated seller. In this case my customer recieved the item, tracking showed delivered, but because it was outside estimated delviery date they sided with the buyer and refunded 100%. So im out of pocket the item and the total funds. Contacted support and they are useless and say they cannot refund me. *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM* *SCAM*
What a sham! EBay’s Camera technology uploaded the tracking number incorrectly so the item can’t show delivered. Buyer confirmed receipt and left a good review. EBay confirmed can see correct tracking number is delivered but won’t release the finds and charged me a bomb! Agents waste time repeating themselves and transferring to sham departments. They can’t update their own error on their own system and won’t release the finds. SHAM! DON’T use them!
Ebay is full of chinese counterfit products and ebay simply do not care. Puchase a few items, provide photos of original brand Vs. what I recieved. Reported them - and according to ebay they were not against ebay policy (yep got that in writing) logo is trademarked, sellers even used photos stolen from the origanl brand website. Be very mindful of ALL purchases
Ordered item never arrived although seller says they delivered, I asked for evidence which was not forthcoming, then I receive an email from ebay saying after reviewing all the details they've made a decision that we will not be receiving a refund.Won't be purchasing anything via ebay again - are they just a front for scammers!
EBay Australia actively support fraudulent transactions amd scammers. Had a fraudulent transaction made on my account which somehow got hacked and received nothing but useless advice from the moronic "customer service team" meaning a refund is all but impossible at this point. EBay used to be good, but now, I wish nothing but failure for the whole company. I'll celebrate if they ever go under.
Get the wrong item, clicked on return item. I made photos send it with the return page. My message was clear so I get the OK from eBay and a link for the return address. Next morning delivered it at the post office and after three hours the money was back in my PayPal account. Perfect and quick service.
eBay Australia is a scam site these days, beware. They allow fake goods to be bought / sold and make it impossible for a buyer to get a refund or to even contact them despite all the wording around guarantees etc etc - it is all for show. I received a counterfeit hockey stick from Pakistan (confirmed fake by the company that makes the real ones!) the seller refused my refund request and eBay closed the case. Now I can’t contact ebay or the seller - only an AI bot that is useless.
We purchased a Samsung Galaxy S24 on 31 January 2025 advertised as a brand-new phone with a 1-yr warranty. We also expected a genuine Samsung warranty from this eBay Seller, box_buy, as nothing to the contrary was advertised. The phone suffered a serious malfunction in early October, so the Seller was contacted. No reply for days, so we contacted Samsung which unsuccessfully tried to rule out causes of the malfunction over the phone. Samsung then instructed us to take the phone to their repair centre which, after 3 days, it was determined the phone was an overseas phone and, as such, was not warrantied by Samsung (repair to cost $750). And BTW, we've owned about 12 Samsung phones over the 15 years, and none until this one needed repair both pre and post warranty, so we suspect we were sold a refurbished phone.We then contacted eBay twice via chat (since a phone number is no longer available as it once used to be), which finally yielded a response from the Seller who advised us to mail him the phone for a replacement phone (no mention of a brand-new phone). It became clear that the Seller wanted to repair the phone himself and send us a replacement refurbished phone. We wanted our phone repaired by Samsung in the area where we live and be assured it's getting genuine Samsung parts, plus knowing we would be getting our original phone back. The Seller wasn't willing to arrange a Samsung repair in our area, so we demanded a refund which the Seller ignored and then stopped responding to our messages. We checked his reviews and despite having good reviews overall (he sells other items besides phones), he had many negative reviews (if you filter them) regarding selling refurbished phones as new, not supplying genuine parts, not responding to messages, and not providing proper invoices. Some complaints referred to him as a scammer. This only confirmed our resolve for a refund if Samsung could not repair the phone under their warranty.EBay has been ENTIRELY unhelpful in advocating for us. They repeatedly claim they are not the seller and have no accountability as to the warranty their sellers offer. They repeatedly cite the user agreement signed when we registered with eBay 15 years ago!!! They repeatedly claim they can only intervene within the 30-day period, which as others have stated, isn't even 30 days since the period starts from when you order the item, not when you receive it.EBay is aiding and abetting these types of unscrupulous sellers whilst profiteering from their fraudulent sales. We will be addressing this issue with the ACCC. There are far too many negative reviews about eBay on this forum, as well as other forums, and it's time eBay, the greedy behemoth it is, be reigned in and held to account for being complicit in these misleading and unconscionable sales and practices. Australian consumer laws must be adhered to, including the 2-year fit-for-purpose warranty that consumer goods in this country are to receive.
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