I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic.Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine.Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC.I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs.I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.
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Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
