Review Time
I am writing this review to caution others about the company. I purchased an insulated outdoor cat house from the company for my outdoor cat. I was overcharged by $45, and the product I received was completely defective and unsafe. The house arrived with sharp, jagged edges, which resulted in serious injuries to my hands while handling it. This is not a minor issue; it constitutes a significant safety hazard. My cat refuses to go near this house. Animals instinctively avoid danger, and this product clearly presents a threat. An outdoor insulated shelter should provide warmth and safety, but instead, this one poses a risk of injury to both animals and humans. I immediately reached out to the company and submitted all required documentation, including purchase and delivery dates, photographs, and proof of the defect. I contacted corporate three times, and each time I was promised a callback that never came. To make matters worse, the company tried to shift the blame to the manufacturer, instructing me to contact them directly. This is unacceptable. I did not buy this item from the manufacturer; the company sold it, charged me, delivered it, and profited from it. Responsibility does not vanish when a product is defective and dangerous. This experience shows a complete lack of regard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging customers, injuring them, and then refusing to take responsibility is entirely unacceptable. I am sharing this publicly to warn fellow pet owners. If you care about your animals and your own safety, do not purchase from this company. If you want a seller that stands by their products and genuinely cares about customers and animals, consider alternatives instead. Their customer service and accountability are far superior.
I was at the Petco in Fort Myers Florida this afternoon and had the most wonderful sales person! Her name is Dea and she helped with my purchase and offered suggestions for the best color -and even helped me decide on an engraved name tag. I needed to purchase a collar for a stuffed animal "Capybara" I knitted for my granddaughter. Dea was so friendly, knowledgeable and helpful - made my experience a 5-star!!!
I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic.Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine.Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC.I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs.I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.
If I could give them negative five stars, I would — and I’d throw in a sad trombone sound for good measure.I just spent 20 minutes on the phone (including being put on hold three times — a personal best!) with someone who sounded like they were calling me from the middle of a very busy chicken coop. Between the background chaos and the thick accent, I caught about every third word — and I’m pretty sure one of them was “sorry,” but who knows?All I wanted was to reset my password. Simple, right? I gave them the exact email address they use to send me my monthly statements (you know, proof I exist), plus the account number from that very statement — which, by the way, arrived today. Their response? “We can’t find an account with that email.”So after 20 minutes of elevator music, confusion, and me slowly aging, their big solution? “Just open a new account!” Oh sure — and maybe I’ll adopt a new pet while I’m at it just to make the experience complete.When I asked to speak to a supervisor, I was told, “No supervisors are available.” Naturally. Probably off somewhere avoiding calls like mine. And there was no post-call survey either, which is hilarious because you know they’d rather wrestle a raccoon than let people rate this circus.To whoever’s in charge of Customer Service — I hope you’re at least pretending to care, because from the outside, it sure looks like no one does.But hey, the good news? There are plenty of other places to buy pet food. Ones where I don’t have to solve a riddle, wait on hold, and question my life choices just to reset a password.
The store is filthy, the inventory is limited and the staff and management are nasty. You’ll see a new person there every other week.They sell diseased fish. You can just look at the aquariums and see why.I highly suggest Benson’s or Petco in Pittsfield
It didn't have a good experience purchasing at Petco. Available employee were too busy doing nothing instead help me and my daughter with her questions and whatever it was necessary for the pet. It was her birthday, I though at least some employee would be helpful to assist us during the purchase. Decided to not purchase anything there at the time - and never. The experience was not good, decided to make my purchase some elsewhere.
WOW people gave PETCO 2 stars. I WOULDNT GIVE THEM A 1 STAR!!! GROOMERS AND GROOMING POLICIES ARENT POSTED AND GROOMERS ARE AGGRESSIVE. I TOOK MY BLIND MINI DACHSHUND IN AND THE GROOMER LITERALLY PULLED HER BY HER HARNESS ACCROSS FLOOR TO BACK ROOM! I said" why would you pull her in like that but carry them out!". She said" it's our policy". GOOD GOD! TALK ABOUT MAKING PETS MORE SCARED AND FEARFUL! PLACE IS A DUMP! A BUNCH OF HACKS! DONT GO TO WAUKESHA WISCONSIN PETCO!
I've been a long time customer at Petco, Their staff is a bit undertrained in my opinion, please research what your pets needs before buying them at Petco, but they are incredibly friendly and do try their best. The dog toys are averagely durable, unlike some online alternatives, the vet spots are good to.
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Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
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