If I could give them negative five stars, I would — and I’d throw in a sad trombone sound for good measure.I just spent 20 minutes on the phone (including being put on hold three times — a personal best!) with someone who sounded like they were calling me from the middle of a very busy chicken coop. Between the background chaos and the thick accent, I caught about every third word — and I’m pretty sure one of them was “sorry,” but who knows?All I wanted was to reset my password. Simple, right? I gave them the exact email address they use to send me my monthly statements (you know, proof I exist), plus the account number from that very statement — which, by the way, arrived today. Their response? “We can’t find an account with that email.”So after 20 minutes of elevator music, confusion, and me slowly aging, their big solution? “Just open a new account!” Oh sure — and maybe I’ll adopt a new pet while I’m at it just to make the experience complete.When I asked to speak to a supervisor, I was told, “No supervisors are available.” Naturally. Probably off somewhere avoiding calls like mine. And there was no post-call survey either, which is hilarious because you know they’d rather wrestle a raccoon than let people rate this circus.To whoever’s in charge of Customer Service — I hope you’re at least pretending to care, because from the outside, it sure looks like no one does.But hey, the good news? There are plenty of other places to buy pet food. Ones where I don’t have to solve a riddle, wait on hold, and question my life choices just to reset a password.
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Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
