I am writing this review to caution others about the company. I purchased an insulated outdoor cat house from the company for my outdoor cat. I was overcharged by $45, and the product I received was completely defective and unsafe. The house arrived with sharp, jagged edges, which resulted in serious injuries to my hands while handling it. This is not a minor issue; it constitutes a significant safety hazard. My cat refuses to go near this house. Animals instinctively avoid danger, and this product clearly presents a threat. An outdoor insulated shelter should provide warmth and safety, but instead, this one poses a risk of injury to both animals and humans. I immediately reached out to the company and submitted all required documentation, including purchase and delivery dates, photographs, and proof of the defect. I contacted corporate three times, and each time I was promised a callback that never came. To make matters worse, the company tried to shift the blame to the manufacturer, instructing me to contact them directly. This is unacceptable. I did not buy this item from the manufacturer; the company sold it, charged me, delivered it, and profited from it. Responsibility does not vanish when a product is defective and dangerous. This experience shows a complete lack of regard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging customers, injuring them, and then refusing to take responsibility is entirely unacceptable. I am sharing this publicly to warn fellow pet owners. If you care about your animals and your own safety, do not purchase from this company. If you want a seller that stands by their products and genuinely cares about customers and animals, consider alternatives instead. Their customer service and accountability are far superior.
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Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
