Ordered a Christmas present on 5th December 2025, delivery I was told would take up to 3-4 working days. Usually, I would receive updates that the order has been dispatched, etc however, I have received nothing, and it still says the order is preparing shipment, which hasn't updated for 2 weeks. I have tried contacting the customer service several times now and have had no response! If I don't hear anything in the next day, I am going to have to escalate this to my payment provider.
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