Pathetic Customer Service, knows how to make promises but have concept that the promises needs to be honoured and fulfil. 18 official complaints with in one month, ongoing issues for last 8 months, internal switch’s off at 10/10:30 am every days and back on around 3/4pm every day. After screaming and yes screaming at help desk someone decided to drop by to fix the problem, it worked perfectly for a day and the yesterday around 5 am no service, it is now two days, I heavily depend on internet when I am in Pakistan and that is why I subscribe the highest level of packages which they have (around PKR 16,000 per month). I not that they received customer service award in 2025, it seems like in Pakistan such awards are sold to highest bidder or the concept of customer service is totally different then rest of the world. I am happy to provide my contact details if approach by Stormfiber team.
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