After over four years as a paying customer, I'm very disappointed with how I've been treated. My rent increases have been excessive, and every attempt to discuss these issues has led to dead ends. Even the local manager couldn't help, providing just the same phone number that leads to an answering machine. I've left multiple voicemails since July 12, but no response. The latest rent increase took effect today despite my efforts to address it. This is not just bad service; it shows a lack of respect for loyal customers. I'm moving my unit elsewhere and advise others to think twice before choosing this company.
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