Dreadful customer support. I had new Richmond 100DF DX delivered in August 2025. £2,500 of cooker. It has been faulty since the 1st day, and the customer services team is uselessly disjointed. The support team can only book service engineers, who are from Pacifica who emphasise they are 3rd party so then can only make recommendations. You cannot speak with customers services, all you can do is book an an engineer. After sales support will not speak and are very unresponsive, the home delivery team appear to have 1 employee who answers the phone so be prepared to wait over 2 hours for an answer (I am serious about this). Chat bot gives out the wrong email addresses, wrong telephone numbers and incorrect information about the cooker. Total and utter shambles.Amateurish, unprofessional and deeply inadequate.
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From a small company in the heart of Northern England to one of the largest manufacturers in Europe, Stoves has been at the forefront of engineering and innovation for 100 years. Traditionally, Stoves has specialised in producing a high-quality collection of cooking appliances that are as versatile for beginners as they are for professional chefs.
Yet over the years, the company has diversified into all corners of the kitchen and utility room, with the famous Stoves badge now sitting proudly on a great range of refrigeration, dishwashers and wine coolers.See more
