I had a very frustrating experience with Stowfly, and I feel it's important to warn others who may be considering using their service, especially if you’re relying on the “included insurance coverage” they advertise.On June 21, 2025, a package was marked as delivered by UPS at the designated Stowfly location: ConexionCafe (5100 W Fullerton Ave, Chicago). However, the staff at that location confirmed they never received the package. I submitted a full report with evidence: tracking number (1Z2E3A690382869919), delivery photo, booking confirmation, and a written statement from the location.On July 9, I received an acknowledgment from Stowfly support stating that the case was under review. As of today, August 6, I have received no update, no resolution, and no compensation under the insurance claim — despite several follow-up emails.What’s most concerning is that Stowfly promotes peace of mind with insurance, yet when an issue actually occurs, their process lacks transparency, accountability, and responsiveness. If the insurance is not going to be honored or even followed up, it should not be advertised as part of the service.Sadly, I cannot recommend this service. If your package matters, this is not a system you can trust.
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