Today, my mother and I faced one of the most humiliating and bewildering experiences we've ever encountered in a store, specifically at a location in Costa Rica. After trying on a few items, my mother found ripped tags on the floor that had been there prior to her arrival. An employee checked and suggested it was linked to another staff member. My mother clarified her innocence, and we continued shopping. After purchasing our items, the alarm went off, affecting many shoppers. Staff inspected our bags and found nothing amiss. However, as we left a nearby store, a security guard from the original store insisted on escorting us back, claiming they just wanted to ask questions. Instead of inquiries, they accused my mother of theft and claimed they had video evidence, despite: • If there was indeed a video, it should have shown her entering and exiting with the alleged item. • The fitting room employee should have noticed the item during their inspection. • Our bags had been thoroughly checked and were empty. • No item was ever found with us. With no physical evidence, they pressured my mother into paying for an item she never took. We were treated disrespectfully, denied a chance to understand their so-called evidence, and publicly humiliated. This experience was profoundly degrading and entirely unwarranted. We left feeling disheartened, especially since we had previously purchased several items from the store, including on the day of this incident. We resolved not to shop there again. No customer deserves such treatment, particularly without clear proof or basic respect.
Claim your business profile now and gain access to all features and respond to customer reviews.
