Purchased a Samsung Galaxy A17. Did the data transfer. Everything worked fine rest of day and evening. Woke up next day and phone needed a lock screen code in order to access anything on it. I never set that up on my new phone and any old phone that I've had I've also never had a lock screen code. I called CS and she repeatedly wanted me to remember what I had entered as a screen lock code, to the point I got very angry with her. She continued to accuse me of forgetting what it was. She said she could only do a factory reset or I could enter the code I forgot. I asked for a Supervisor. After about 5 minutes a man got on the phone. He was very abrupt, did the same accusations. It was textbook reading. I finally agreed to do the factory reset. So he put the original female back on phone. She came back on the line and was very snarky. She told me to power off the phone. I asked her if she knew how to do that. She told me to hold volume down button down and the power button. I told her no, that doesn't turn it off, it just reboots it. Continued to argue with me. Then she asks me how much battery is left. Tells me I have to wait until the battery is dead before I can do a factory reset then. Common sense would tell you that you can't do anything with a phone if the battery is dead. I told her she needs to go back into her manuals and learn how to do it bc there is absolutely no way that what she is saying will work. I was extremely angry at this point bc of the ignorance and lack of basic knowledge. I hung up on her, googled "how do I do a factory reset to on a locked screen of a Samsung Galaxy. The information came right up, I did exactly what it said to do. Took me all of 1 minute to locate. The incompetence of these foreign call center employees is ridiculous. And the language barrier doesn't help.
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