I spent over 10 hours trying to return a damaged bag and was asked to waste more time. I was drawn in by the seller's high-quality claims but received a bag with defects. I thought returning it would be straightforward, but that was not the case. I tried to return it via a collection point, but they wouldn't accept it. I've arranged multiple pickups, but no one showed up. Customer support was apologetic but offered no real solution. I've learned that a budget bag often comes with budget quality and service.
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Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
