Extremely disappointed and upset with the poor service costing me £1000+
During my service and MOT in August 2025 the mileage amount was input incorrectly at my last which has caused me a huge amount of issues with insurance and selling the vehicle.
This has cost me upwards of £1000+ as £650 was deducted when I sold the vehicle for the ‘clerical error’ and I could not get a number of cheaper car insurance policies because the mileage was incorrect.
I’ve tried to make a complaint directly with the branch however this has been completely ignored and no resolution provided. No apology no empathy or anything. They say they’ve requested for this to be changed but what about the inconvenience, time, stress, hassle and financial loss this has caused me.
I do understand errors happen however it is how they are put right which matters therefore, I would avoid the Chelmsford branch to avoid a poor level of service and potential costly mistakes!!
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Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few.
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