Review Time
Welcoming experience. Patient and proactive help. Professional advice through extensive product knowledge. All led to three of my family wafting about in luxury and cars to suit our different style!
I recently had the pleasure of dealing with Stratstone Mercedes-Benz of Glasgow and the experience was nothing short of five-star. While the entire team is professional, two individuals truly stood out.
Lola from Corporate Admin Support was an absolute dream to work with; she handled all communication with incredible efficiency and kept me informed every step of the way. She is a total superstar who made the administrative side of things feel effortless.
Additionally, a huge thank you to Andy, the Transporter Driver. He delivered my vehicle with the utmost care and arrived exactly when promised, making the handover seamless. He was professional, friendly and took great care ensuring the car arrived in pristine condition.
It’s rare to see such dedication to customer care across all departments. Highly recommended, a BIG thank you to all involved !
I want to say thank you to Ciara from service for her kindness and support I had an unexpected problem with my car she made this stressful journey one I could manage with ease. I am reassured that the work has been completed by Mercedes they have never added to any cost on the car they are trust worthy. They have also shown me they trust their customers I can’t thank you enough Ciara you are a amazing person you deserve every success that comes your way you have excellent customer service and you are an asset to Mercedes Benz of Wakefield
I've had two experiences of the service department, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
Well, we were only looking…. Seen and acknowledged by Jack Pomfrey, who was so lovely and kind and had patient with us we had been looking to purchase a luxe vehicle to meet our needs for a while and needed to decide , electric, hybrid, diesel …and done , decided we got our lovely new diesel gle no stress no pressure and great customer experience from Jack , everything explained and we are very very happy with our 10th Mercedes , hopefully the service will continue beyond sales experience
What an awful company I eventually didn't do business with! I phoned about a car that was for sale. Usman was very helpful to be fair. So I slept on it and called the next day. (Usman wasn't in work) A colleague said, oh I think the car has been sold, and passed me onto the manager. I asked if I could come and view/test drive, but couldn't get there until the end of the following week due to my location. A £250 deposit was requested ( not the stated £99) which I still offered to pay over the phone, but was refused and told it had to be paid online. 2 different payment methods wouldn't accept my deposit. Later on I got a message to say don't pay anything we have someone viewing the car at 3pm!! That just severed my interest! I took it no further. From then on I got constant phone calls even the following day, pushing me to buy the car. So much so, I had to phone to explain I was no longer interested. Calls kept coming, resulting me blocking the number.
I think I've avoided a very stressful and amateur experience dealing with Stratstone Leeds. What a nightmare, that thankfully didn't go on!!!
The service we received from the representative was outstanding. He was honest, transparent, and consistently prioritized our best interests throughout the process. Communication was clear and straightforward, making the experience overall quite positive. The reason for the 4-star rating relates to a different aspect of the process, outside of the representative's control. Despite bringing up several issues multiple times before delivery, these were not addressed when the vehicle was handed over. Other than this delivery concern, the experience was very good, and the representative's management of the sales process was a significant positive.
I recently had my car's annual service and was thrilled to have a representative taking care of me again. It’s always a pleasure to work with someone so polite and skilled at explaining and advising on what my car needed. Thank you once more for the excellent service!
I want to share our frustrating experience with the service we received. My wife and I both own vehicles from the same brand, and until recently, we were quite satisfied. However, after encountering issues with my wife's vehicle, our perception has changed dramatically. On December 29th, my wife's vehicle displayed a warning about the charging system. After trying to troubleshoot, more warnings appeared, but we were told by the service team that the earliest they could look at it was January 20th, which felt unacceptable given the circumstances. I decided to hire a mobile mechanic who identified multiple faults, suggesting a serious issue. Unfortunately, on January 9th, while my wife was driving, the car lost all power and became stuck in neutral on a hill, creating a dangerous situation. When I contacted the service department, they were unhelpful, stating they could not assist because they were closing. I had to arrange for a low loader to transport the vehicle, only to be told upon arrival that they would not accept it for repairs, pushing the earliest appointment to late February. This experience has led us to rethink our loyalty to the brand. We are now exploring other options, hoping for better service elsewhere. The dealer's lack of support during a critical time was disheartening, and we will not be purchasing from them again.
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Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few.
Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat.
Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
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