I want to share our frustrating experience with the service we received. My wife and I both own vehicles from the same brand, and until recently, we were quite satisfied. However, after encountering issues with my wife's vehicle, our perception has changed dramatically. On December 29th, my wife's vehicle displayed a warning about the charging system. After trying to troubleshoot, more warnings appeared, but we were told by the service team that the earliest they could look at it was January 20th, which felt unacceptable given the circumstances. I decided to hire a mobile mechanic who identified multiple faults, suggesting a serious issue. Unfortunately, on January 9th, while my wife was driving, the car lost all power and became stuck in neutral on a hill, creating a dangerous situation. When I contacted the service department, they were unhelpful, stating they could not assist because they were closing. I had to arrange for a low loader to transport the vehicle, only to be told upon arrival that they would not accept it for repairs, pushing the earliest appointment to late February. This experience has led us to rethink our loyalty to the brand. We are now exploring other options, hoping for better service elsewhere. The dealer's lack of support during a critical time was disheartening, and we will not be purchasing from them again.
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Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few.
Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat.
Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
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