I've had two experiences of the service department, on the first occasion they shared all of my personal details with the previous owner of my vehicle and continued to do so despite being reminded.
In relation to the recent safety recall, I attempted to book by telephone, but they don't answer, and when you do get through they don't call back!! I booked my car in at Tottle Road online, only to be informed that the dealership was operating at a different address. It's a good job I phoned to clarify and didn't just turn up on the day. The adviser from the service department wasn't interested and simply said it wasn't her job to update the website.
I'm now using Derby. It's out of my way but staff are far more pleasant and accommodating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few.
Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat.
Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
See more
