The hiring process itself was straightforward: the item arrived on time and was useful. Unfortunately, that’s where the positives end.
When my hire period ended, I called to arrange a return and explained I needed the item longer but planned to buy a cheaper alternative. I was told I could purchase the hired item and later sell it back through StrideOn’s buy-back scheme for £50–£70. Based on that information, I agreed to convert my hire to a purchase.
A few months later, when I contacted them to use the buy-back (the item had mostly been unused in its box), I was told the scheme was no longer running. After I explained that this was the sole reason I had purchased the item, they agreed to reconsider. However, once they received it, I was informed the item was damaged, rusty, and dirty, and they would only offer £20. While I accepted a deduction for dirty wheels, the alleged damage was inaccurate—the item was in the same condition as when I originally received it. My request for reconsideration was declined.
Overall, this was a very disappointing experience. I feel the buy-back scheme was used to upsell the product, only to later reduce the payout with questionable claims. I would strongly advise others not to be upsold after hiring.
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StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, are the best in the UK and Europe, providing a superior alternative to traditional crutches.
Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches.
At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products.
Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.See more
