I initially chose the Basic Plan with a one-month trial for $9 on May 21, 2024, which included a 14-day free trial. However, after the trial period ended, on June 4, 2024, Strikingly upgraded my plan to the Pro Plan without my consent or any prior notification, charging me $20 per month. I never received a single email notification regarding this upgrade.As a result, I was charged for 9 months without my knowledge, despite not using the website editor at all during this period. When I contacted Strikingly for a refund, they refused, insisting that they had informed me about the upgrade. This is completely unacceptable.I never received any email notification about the plan upgrade. When a trial period ends, the account should be frozen until the user confirms their willingness to continue payments. Instead, Strikingly continued to charge me secretly without my authorization.During these 9 months, I did not receive a single invoice or payment notification email. I only discovered these charges after reviewing my credit card statement. When I requested a full refund, Strikingly denied my request.I demand an immediate refund for the 9 months of unauthorized charges.
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