I have never written a negative review, but didn't feel like I could let this one pass. I started my company in 2017, I had my first website and domain hosted with strikingly. I have since moved onto other platforms for my website but had maintained the domains with strikingly. I had (at some time in the past) signed onto a 5 year subscription for my website. I did forget to cancel this when I moved provider. I had maintained annual payments to strikingly for the 2 domains that I they held for me. Long story short, I was charged $528USD recently by strikingly. When I spoke to a Happiness Officer - I was told that this was the renewal for my website subscription. I hadn't used my strikingly website for over 4 years at this point but as it was my oversight for not cancelling the subscription, they wouldn't provide a refund - my only option was to hold the amount in credit. I was upset but figured I could simply use the huge amount of "credit" for paying for my domain annual renewals. Fast forward one week and I'm having connectivity issues with my domains in my new website - even after they assured me that cancelling my website subscription wouldn't effect my new website or domain functionality. I got in touch with a Happiness Officer and as we were working through this, I checked that I would be able to use my "credit" towards the domain renewals each year. The Happiness Officer was perplexed, there wasn't any credit recorded on my account. I asked them to check the previous support conversation. Once that had happened, they let me know that as I hadn't "formally asked for the amount to be held in credit - it hadn't been applied to my account". No one had mentioned that I needed to formally voice this request and I'm not sure what they thought happened to that amount as by then I had formally cancelled my website subscription. I was also informed, that no, the credit couldn't be used towards the domain fee - so basically, unless I wanted to build another website with Strikingly, the $528USD can't be used. By this point I was feeling pretty frustrated. I requested to be able to escalate my complaint but the Happiness Officer told me this isn't possible - only they can pass on feedback. I then made the decision to remove both of my domains from being held by Strikingly as I didn't want anything else to do with the company. This process ended up taking 2 days and being incredibly stressful, (complete loss of email and website functionality) thanks to the incomplete communication of the Happiness Officer. I would think very carefully about doing business with Strikingly - and if you do "subscribe" to anything - make very sure you also cancel it when you leave!
Claim your business profile now and gain access to all features and respond to customer reviews.
