I have been a loyal customer since 2015, and even knew the founders. Basically I had not used my custom email, and it just renewed today (but I didn't receive an email about it) I asked for a refund. It was only $25 so I don't care, but I asked Rhenan the happiness officer, to show me in the Terms of Usage that said there was not refunds. He was not able to to do, but just kept saying no to me. Having a non-refund policy is fine, but when a customer asks for specifics, I think they should be trained well enough to provide this information.
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