I had no issue with the service, but needed to cancel the monthly plan. I paid $20 on 11 April and requested to cancel on 13 April, expecting the plan to end on 11 May, as I had just paid for the month of April. However, the support person told me that the plan would cancel immediately, I would lose all features and no refund would be given. That is not industry standard, I am surprised if that is legal and this is the reason why I cannot in good faith leave them a good review. The service was what I paid for, but the exit was disgraceful.In response to the 5-star review by Jose, I agree that the service itself was fine, and I have paid them $740 over 3 years of service. I wrote them to say that it is a shame that they would let a customer leave on such a sour note and I hope their management makes a policy change.
Claim your business profile now and gain access to all features and respond to customer reviews.
