strikingly.com

NEVER USE IT! I was charged twice. They wont give you a refund no matter what

To be fair: I liked the product. I created a prototype of a landing page very quickly with the trial version. I like the product and the support to help me use the website. After one week I did not need it anymore and this is when the nightmare started.My bad experience was about the payment. You should know one think upfront: they wont give you any refunds ever.After the trial I was charged 192 USD, so I talked to them the same day saying I did not want it. They said they would give me a 192 refund and switch my account to a monthly plan for 20 USD, I agreed and asked if I was going to be paying twice. They said they would let me know in 24-48 hours. What happened was they charged me and I ended up paying 192 usd for the yearly subscription+20 usd every month. All of this for the same service. When I reached out for help on the chat, they said they gave me a 192 refund in Strikingly credits. THis time I was talking to Cedric. I told him I needed the refund in my back account, not in Strikingly credits. He said I would get the refund in 5 business days.Next day I get an Email saying I wont get any refunds. So, I go back to the chat, this time with Janne. They started talking about the benefits of Strikingly and etc, so I again asked them for the refund and they said they dont give refunds. She denied the solution that Cedric had given me before and said it was a missunderstanding when I showed her the chat.After that frustation, I then said I was charged twice for the same service. The "happiness officer" Janne, started changing the topic and blaming me for all of this. So, I wont keep writing more about this, since this makes me feel helpless. In all: I paid twice for the same product, for a total of 212 usd. After the chat, I got an Email asking me if I would take an additional month of their service. Which I think was an insult, after all of this. In conclusion: the product is a decent one. But there are PLENTY of similar or better solutions out there like Wix, Weebly, Jimdo, etc...a lot of companies make basically the same. So it makes no sense using strikingly. And I would advice avoiding all companies that wont give a refund. I learned my lesson. Please dont make the same mistake as me.

Date of experience: Nov 17, 2020