I used to be Strikingly's biggest fan, that was until this last month or so (Aug 25, 2020). We have always build our sites on many different platforms and found Strikingly to be one of the best. Several sites allow to build out decent websites with the simplicity of creating well done and in some cases highly frequented sites. All of a sudden, last night and over the course of the last few months we have been losing content on the site. We create, post, save, publish and then they are not there. Once or twice the site wouldn't save them because there were two team members with the Strikingly editor page open. Only one was editing but still, the Strikingly software does not properly save pages if two people happen to be on the same account at the same time - THIS IS A FEATURE THAT THEY HAVE SAID THEY WOULD BE FIXING SINCE THEY STARTED YEARS AGO. Either way, we contacted support to see if they could reset or find the missing content which we added. While this process was happening, our support person suggested something and tried it. At that point the website stopped working. It wouldn't propagate. To make a long story short - ALL OF A SUDDEN, we could not use the site unless we added the "WWW" on the URL. WE HAVE NEVER HAD TO DO THIS BEFORE, EVER!! We would NOT build a site on any platform where it was necessary to enter WWW. But ALL OF A SUDDEN, this happened. I asked the Support staff what did he do. He claimed that what he did had nothing to do with the website not working and that it was probably an issue with our registrar, IONOS. We called them immediately and they said everything was normal and UNTOUCHED on their end. They did nothing at all to the site to make this happen. OUR REP from Strikingly (Happiness Agent) did something and did not want to cop to it. We are completely and utterly disgusted by this treatment. Note our website is well over a year in the making. We have NEVER EVER HAD TO USE THE WWW TO MAKE ANY OF THE URLS ON OUR SITE PROPAGATE!! Finally, we found our favorite Happiness Agent and she went through the system and fixed it for us accordingly!! She is great! Very helpful and knowledgeable on their system. That was last night. Today, all day, everything worked fine, as normal. Then a few hours ago it stopped working again. We contacted their support, the insisted it was IONOS, even though, yesterday when the Strikingly Rep was helping us and did something to the back end, our website STOPPED PROPAGATING!!! We contacted support again, again they insisted it was IONOS and that we call them. So we did. Once again, IONOS went through the system found nothing wrong. One of the problems with Strikingly, they do everything they can to keep you from talking to a Supervisor. We have had this issue with them in the past. Some of their Customer support - "Happiness Agents" can be very cocky, but there are a good handful that are good and helpful. Either way, unfortunately we got one of their reps last night that really seem to screw things up, and did not cop to it. So here we are, in the evening more than 24 hours later, and our website is still not working. It worked good this morning, into the afternoon and then around 1pm-ish it stopped again. We are really on the edge of cancelling our services with Strikingly. One of their reps has truly been wonderful, and I would do anything to hire her on as a Virtual Assistant, but I write this review in the hopes that anyone who is considering using Strikingly to really think twice or three times before jumping in. Our company is small, growing and if it wasn't for our good rep at the company, we would of left a long time ago. Please feel free to share this experience with your friends and colleagues if they are thinking about using Strikingly, they need to get a handle on their reps and how they manage their technology. This whole experience has really made us realize that this company is not as good as they might want to be, and that one bad apple can really screw things up!!
Claim your business profile now and gain access to all features and respond to customer reviews.
