Terrible customer service from Strikingly’s “Happiness Officers.” I pay $192 a year for their pro plan, and paid an additional $59 to have an “expert” update my website, thru Strikingly, and paid thru my Strikingly account. They added custom code which needs a slight adjustment for uniformity, and I’m told it cannot be changed because neither I or Strikingly own the custom code. So I then asked if the person that created and owns the code can be contacted to make a change. Customer service just keeps repeating “we don’t own it, we can’t change it.” After over 12 emails back and forth and my request for the issue to be escalated to a phone call. I was told that I would need to upgrade ($$$) my plan even more to receive phone support. They will not answer my question as to why the code creating contractor (employed by Strikingly) cannot be contacted, and refuse to do anything but repetitively sending the same response to my request, “sorry, we can’t help.” Additionally, the mobile app doesn’t allow editing for videos, blogs or add your own section. Who has time to sit at a desktop all day?
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