Ordered Sussex Downs wallet iPhone 16 cover which I have to say was just beautiful & very well made & I was delighted with it. Arrived a few days after ordering however they’d sent an IPhone 13 cover which didn’t fit .
I messaged them straight away & was told ,not to worry ,they’d send me the correct one & was sorry for the Inconvenience caused ,I asked for an address to send the wrong one back ,only to be told to keep it & maybe give it to a charity . I was really taken aback & thought if only other firms treated their customers this way with the utmost respect ,online shopping would be a much better experience .
The lady who dealt with the problem was Izzy ,she was extremely helpful & and guided me throughout as to what was needed to ensure that the correct one would be sent & no mistakes made ,she was very polite & understanding we need more Izzy’s dealing with problems .
The item itself was exceptional ,excellent quality & the colours just as it should be .
I’m glad to say when it arrived ,it was a perfect fit & looks really good ,have had a few comments about it as well asking where I purchased it .
Well done to Stringberry & Izzy & thank you for making my visit an easy one .
Lynda Evans .
Claim your business profile now and gain access to all features and respond to customer reviews.
Our fashionable mobile phone cases will make you stand out from the crowd! Shop our unique case designs by a range of artists, designers and illustrators or design your own.
