Ordered Sussex Downs wallet iPhone 16 cover which I have to say was just beautiful & very well made & I was delighted with it. Arrived a few days after ordering however they’d sent an IPhone 13 cover which didn’t fit .
I messaged them straight away & was told ,not to worry ,they’d send me the correct one & was sorry for the Inconvenience caused ,I asked for an address to send the wrong one back ,only to be told to keep it & maybe give it to a charity . I was really taken aback & thought if only other firms treated their customers this way with the utmost respect ,online shopping would be a much better experience .
The lady who dealt with the problem was Izzy ,she was extremely helpful & and guided me throughout as to what was needed to ensure that the correct one would be sent & no mistakes made ,she was very polite & understanding we need more Izzy’s dealing with problems .
The item itself was exceptional ,excellent quality & the colours just as it should be .
I’m glad to say when it arrived ,it was a perfect fit & looks really good ,have had a few comments about it as well asking where I purchased it .
Well done to Stringberry & Izzy & thank you for making my visit an easy one .
Lynda Evans .
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