My account was closed on May 30, 2025, and I was told my reserve would be released after the holding period. When the time came, my balance ($1,188 USD) became visible in the dashboard—but I was unable to access it.
The payout button is disabled, and I receive an error saying: “Unable to create payments. Please contact support.” No payout was ever sent.
I contacted support multiple times, but my tickets were closed without explanation. Eventually, Stripe told me my account is considered “high risk,” that they may refund customers, and that any remaining balance may not be released to me.
This directly contradicts their earlier communication that the funds would be paid out after the reserve period.
As of April 18, 2026, my funds are still visible but completely inaccessible, with no clear resolution or accountability.
Very disappointing experience. I would strongly advise others to be cautious when relying on Stripe to hold or process funds.
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