We started using Stripe on February 3rd. Three days later, on February 6th, our account was closed with $2,500 in balance for a vague "high risk" reason with no further explanation.
Since our funds were frozen, we were unable to refund our customers. We opened a support ticket requesting to process refunds, but it was closed without a response. When a customer inevitably opened a dispute because we could not deliver services, we contacted support again for help. Their response was a lengthy, generic message filled with corporate pleasantries that essentially said: your account is closed, we cannot help you, good luck.
So to summarize: Stripe froze our funds, prevented us from refunding our customers, ignored our support tickets, and then wished us "warm regards." As a small business, we cannot absorb these costs, and Stripe has offered zero meaningful assistance.
Read this and tell me this is not a joke of a company.
If you are a small business, think twice before relying on Stripe. You could wake up one morning with your funds frozen, your customers unserved, and no one on the other end willing to help.
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