I am deeply disappointed in the lack of leadership at this company. I am currently dealing with a physical safety hazard involving my Ravel bed, yet the Case Manager is actively blocking a resolution.
Instead of leading their team by example to solve a simple issue, this manager is refusing to provide a $5 replacement slat unless I provide the private purchase information of a former roommate who has moved out of the country. It is unprofessional to demand a privacy breach of a third party just to address a safety risk.
As a loyal customer who has had executive-level support in the past, it’s shocking to see how far the standards have fallen. Management should be sets the tone for helpfulness; instead, they are the ones creating the most friction.
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Structube offers the best selection of affordable, modern and contemporary home furniture. Shop living room, bedroom, dining room, and office furniture.
