I bought the Roll Top Bag in 2021 and really liked the design and functionality. Unfortunately, the outer material began peeling within a few years of regular commuting and travel, which felt premature for a premium product marketed as durable and sustainable.Initially, I was disappointed that no repair option was available, especially from a brand with strong B Corp messaging. However, I contacted Stubble & Co and they took the time to explain the limitations clearly, acknowledged my concerns, and offered a partial refund as a goodwill gesture, even though I was outside the warranty period.While I still believe the product should have lasted longer, I really appreciate how they engaged with me and took my feedback seriously. It’s clear they are a small business trying to do the right thing and improve, which goes a long way. I hope they continue to develop more robust aftercare options in future.Note: my original review was 2 stars, upgraded to 3 following the above.
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British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel
