Review Time
Exceptional support experience! I placed an order last night but selected the wrong color. A quick email to the support team led to my order being updated by 9 AM the next day, with no additional effort required from me… truly impressive… Thank you!
I rarely write reviews, but I’m genuinely impressed so far. My order was delayed due to stock issues, and the team reached out personally, explained everything clearly, and offered a generous goodwill gesture. It's rare to see such honesty and accountability from a brand. If the bags match the service I've received so far, I’ll be a lifelong customer. Highly recommend. I plan to spend significantly more with this company. Truly remarkable!
Fantastic customer support! I placed an order last night and realized I chose the wrong color. A quick email to the support team and my order was updated by 9 AM the next morning with no further effort on my part… excellent service… Thank you!
I contacted the company because I missed a complimentary offer, and honestly, I wasn’t expecting much. However, the representative went above and beyond—she sorted everything out, kept me updated, and arranged to send the item free of charge. Super quick responses, very friendly, and genuinely helpful. She’s the best support representative I’ve dealt with in a long time. Thanks again! I also loved the quality of the bag—it looks fantastic!
I had an excellent experience with the customer service team. My backpack needed repair within the two-year warranty, and they were very helpful, responding quickly to resolve the issue. I was pleasantly impressed by their kindness and efficiency.
These backpacks are fantastic! They’re durable, comfortable, practical, and stylish. I’ve traveled the world with my 20L rolltop backpack, and after two years, it shows only minor wear while remaining fully functional. Even out of warranty, they offered me a discounted price for my next backpack. Amazing value! And the customer service is exceptional! Thank you for your assistance!
Stylish and very well made. We purchased the 20L Hybrid Backpack for our son. Delivery was super fast with minimal packaging and no unnecessary plastic. We were very impressed with the quality and loved the clam shell feature. My son felt a larger size would suit his needs better, and I organized an exchange with ease. We had a minor issue with the delivery of the exchange, but the customer service team was incredibly helpful and resolved it quickly. I would highly recommend this company to family and friends and will definitely be buying more.
The reviews are accurate—I bought the Everyday Backpack about two years ago and have genuinely used it as intended. Particularly during travel, this backpack combines a modern look with great functionality. One zipper broke after 1.5 years, likely due to heavy usage, but customer service quickly replaced it without hassle. Choose this company; you won’t regret it.
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British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel
