Bought two tickets for an upcoming show - purchased Seats 3 and 4. Have multiple screen shots and emails from StubHub confirming these were the seats I ordered.
However, StubHub gave me seats 9 and 10, which are further away from the aisle and the stage and have a significantly worse angle. I contacted Customer Service and they told me the seller would have to give me the correct tickets (Seats 3-4) or I'd get a refund. However, after waiting weeks, this wasn't done and when I've re-contacted StubHub (many times), they've advised me that they can provide whatever seats they want, as long as they're in the same section and same row - even if they are obstructed, farther away from the stage, have a different view, etc. They cannot point to anywhere in their policy where this is disclosed; I have asked multiple times, and the offshore customer service agents just say that this is their "policy".
I have contacted StubHub 10+ times in an effort to resolve, and they, frankly, just don't care. I will never do business with them again and recommend that others steer clear, as well.
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