My sister-in-law and I purchased two-day passes for our husbands as a surprise.
A couple of "glitches". After getting to Augusta, I received an email that I had to pick up the passes, instead of my husband and brother. I tried to resolve the issue over the phone and by email and was unsuccessful. We were staying 1 1/2 hours from Augusta, so we needed to drive in the day before the event to change the name of the person able to pick up the passes.
On Saturday, I received an email that I hadn't returned the pass on Friday. We were originally told that since it was a two day pass we needed to return it Saturday. I needed to spend additional time on the phone resolving this issue. There is a $5,000 charge per pass if they are not returned in a timely manner.
They loved the event. I found the telephone support system lacking. (Although the actual customer service reps were very good.)
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