Review Time
STUB HUB IS A SHAM. BUY TICKETS SOMEWHERE ELSE.
I booked tickets to a nearly sold out concert last night and it was CONFIRMED and everything I have all the screenshots. this morning it was cancelled for NO reason. Called customer service and they said out of their own mouth “we have no idea why it cancelled”. By the grace of God I was able to find other seats but I bought them through Ticketmaster instead. All the seats in the area I had originally chosen were sold out. I had to pay a higher price to even find seats at all. Too close of a call. These guys are a JOKE.
NEVER AGAIN Stub Hub 😡
We purchased tickets to the 4 Runner parking lot at Ball Arena only to have the parking lot attendant tell us that this parking pass was not valid and parking at Ball Arena was only valid through Ticketmaster or on site. Use Caution with this company I don’t know how they have good reviews when they are not an authorized reseller.
I purchased a couple concert tickets through stubhub and my event was canceled. According to the website I was supposed to get an email giving me credit with stubhub and the option to request a cash refund. I never got that email so called customer service who told me because the tickets I purchased were actually from someone reselling tickets on stubhub that I was not entitled to any refund. Basically I had donated about 200 bucks to stubhub and got nothing for it. No stubhub credit for future ticket purchases. No cash refund. No concert. Apparently stubhub’s guarantee has some big loopholes. I recommend avoiding stubhub as much as possible or at the very least never buying tickets from resellers on stubhub.
I want to warn others about my experience with StubHub.
I paid 181 CHF per ticket for seats that normally cost 85 CHF — plus more than 200 CHF in additional fees. The most concerning part is that the delivery date (one day before the event, which is still four months away) is only disclosed after the purchase is completed.
I want to warn others about my experience with StubHub.
Today I purchased concert tickets through the platform and paid 181 CHF per ticket for seats that normally cost 85 CHF — plus more than 200 CHF in additional fees. The most concerning part is that the delivery date (one day before the event, which is still four months away) is only disclosed after the purchase is completed.
I requested a cancellation and refund today, the same day I made the purchase, but customer service simply repeats that they do not offer refunds and that their policy is stated before purchase. However, the delivery timing was not clearly presented upfront, and the fees charged are excessive.
This feels extremely misleading. Critical information about last-minute ticket delivery should be clearly and prominently presented before customers are charged — not after. Once you pay these inflated prices and excessive fees, cancellations are not allowed.
After spending such a large amount of money, being told to simply wait until the day before the event is unacceptable and creates unnecessary stress and uncertainty.
Based on my experience, I strongly advise others not to use this platform to purchase tickets.
Horrible place to sell a ticket. If you change any option when you are creating the listing, the system change the price you put to any other price they have as an option, then they don’t send you confirmation of the price you are selling and if you sell it you have to honor the sell but they don’t honor the sell to the buyer when an error happened. Very convenient. And also please remember to take a picture so you can debate with them. Last time that use this scam. Oh and they pay you 10 days after the event so if your event is in three months, they work with your money and the buyers for all that time. So convenient…
I purchased 5 tickets to the Nutcracker ballet back in November 2025 for performance Saturday, December 13. When I arrived at the venue, I was told within half an hour of the show that it was canceled and would not be rescheduled due to a heating problem.
I contacted StubHub on January 24, 2026 to request a refund as they had not provided one yet. They told me I needed written documentation confirming the event was canceled. I jumped through the hoops and contacted the ballet and was promptly emailed proof of cancellation of the event which I sent to StubHub the same day. They confirmed the same-day receipt and said it was sufficient and that they just needed to upload that information on their website and I would get a refund.
Despite this, I never received my refund. I followed up several times, only to speak with different customer service representatives who did not have access to the information I had already provided. I was given the runaround for weeks with no resolution.
I will never use StubHub again. If you want assurance that you will actually get a refund when an event is canceled, by directly from the venue-StubHub cannot be relied on to honor refunds.
Absolute scam, my husband purchased tickets on stubhub for an event in Miami, while we did receive multiple confirmation messages from stubhub, we never actually got the tickets and were unable to enter the event. We contacted them multiple times, they kept offering to change to new tickets that we also never received. After waiting in front of the event for one hour while on the phone with the costumer service they encouraged us to just give it up and ask for a refund, which we tried to do but are now being sent to a “different internal service” to see if we will, or not, get a refund for the event we paid for and never got tickets for. Very unprofessional.
Although they made it better with an easy credit this was NOT a good experience. I purchased tickets to a comedy show 3 months ago. The details stated you will receive the tickets on or before the date of the show. Well tonight is the show and my tickets never got here so we couldn’t go.Numerous chats throughout the day with StubHub agents didn’t help. Very upset because these tickets were a gift and they really ruined it all. Granted StubHub never got the tickets however it ruined our evening. NEVER EVER accept replacement tickets because once you do you and you go to any event you cannot get a refund. They will offer you alternative tickets that might be in a bad location. Once you accept and enter, you own them and your bank can’t help. Best choice is DO NOT BUY FROM A RESELLER. Use TicketMaster or a direct website.
1-Star Review
Extremely disappointed with my experience. My son accidentally purchased tickets, and I contacted StubHub within 20 minutes to cancel the order. Despite reaching out almost immediately, they refused to cancel it.
There was no flexibility, no understanding, and no reasonable solution offered. Because they would not reverse the charge, I had no choice but to cancel my credit card to protect myself.
This policy feels predatory and completely unfair to customers who act quickly to correct a mistake. I would strongly caution others before purchasing through this platform.
I didn't like the fact that one of the artist pulled out which left the audience without entertainment for an hour. I feel that we should be reimbursed for that void. SWV attempted to cure the issues with an outstanding performance which they deserve kudos but I may not order from this site moving forward due to the event organizer(s) failure to provide what we paid for.
Claim your business profile now and gain access to all features and respond to customer reviews.
fanlyfun.com
highstreetvouchers.com
www.partypeteshop.com
acrpoker.eu
tft-boost.net
www.seiclub.com
secretbenefits.com
intexcorp.com
healthlottery.co.uk
footballticketpad.com