I contacted the support team multiple times to ensure my ticket listing was correct. Each time I was assured everything was fine. Then, just two days before the event, my sale was cancelled due to ticket restrictions, and I was charged a penalty fee. This is completely unacceptable. I followed their instructions in good faith, and if their information was wrong, that's their responsibility. This situation reflects a lack of accountability and poor customer service. I strongly advise caution when selling through this platform; even if you do everything right, you could still be penalized for their mistakes.
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