I purchased tickets through StubHub in good faith, only to be denied access at the event. I followed all instructions to request a refund, including submitting the required affidavit — within the timeframe they provided. Despite this, StubHub rejected my claim based on vague and shifting reasoning, claiming my affidavit “wasn’t validated” even though it met the requirements.When I attempted to clarify and comply again, StubHub told me I had missed the deadline — even though they caused the delay by changing the goalposts. I received no replacement tickets, no refund, and no real explanation. Just a closed case and zero accountability.StubHub promises "FanProtect," but in reality, the customer is left carrying all the risk. I was left out of pocket, and the handling of my complaint was evasive and dismissive.I would strongly advise others to be cautious when using this platform.
Claim your business profile now and gain access to all features and respond to customer reviews.
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.
The StubHub International Promise is simple, we back every order so you can buy and sell tickets with 100% confidence.
FanProtect™ means every order is 100% guaranteed.
Find out more about the StubHub FanProtect™ by visting our website: stubhub.ieSee more